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Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 389
Experience:  Data Systems Analyst for a School District
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We are trying to retrieve our Apple ID password and we do

Customer Question

We are trying to retrieve our Apple ID password ***** we do not remember our security questions. Can we get new security questions? We also can't receive emails on our email account to reset the password.
JA: When did you last reset your Apple ID or password?
Customer: We switched cell phones and the account was never logout so we are not sure how long it has been. Definitely less than a year.
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: None, I guess. We have just tried to remember our password ***** no luck.
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: We are trying to save our game data on icloud so we can transfer the data to the new phone.
Submitted: 1 month ago.
Category: Mac
Expert:  Jon replied 1 month ago.

What is your apple id?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
no thank you
Expert:  Jon replied 1 month ago.

Please ignore any offers for remote assist as those are automated and not sent by me personally.

Customer: replied 1 month ago.
oh okay
Expert:  Jon replied 1 month ago.

and you dont have access to the email that starts with n and ends in .org


Expert:  Jon replied 1 month ago.

and also do not know the security questions correct?

Customer: replied 1 month ago.
no we had the account setup with an email that doesn't accept outside emails. it is a school email account for school only.
Customer: replied 1 month ago.
no, we were wondering how we could change our security questions
Expert:  Jon replied 1 month ago.

Apple only allows to reset the questions when you also know the password ***** let me try something real quick

Customer: replied 1 month ago.
okay thanks
Expert:  Jon replied 1 month ago.

what is your birthdate?

Customer: replied 1 month ago.
I put a fake birthday when I set this up and I can't remember it.
Expert:  Jon replied 1 month ago.

no worries Ive done that ok one sec

Expert:  Jon replied 1 month ago.

Yeh sometimes if you try so many times it will change the options to reset your password ***** as phone number or text but it just is not changing. Well, all I can think of is that your District IT department may be able to get into your email account. You may not be able to receive outside emails but they may be able to temporarily just to get that email from apple for you. I work in a school district as well and even though everyone is set up differently I know its possible in our district.

Customer: replied 1 month ago.
Okay we will try that tomorrow.
Expert:  Jon replied 1 month ago.

Its either that or call applecare directly @(###) ###-####and explain the issue. But thats if your IT people are not able to help but I am sure they can.

Since I was not able to answer your question here is our customer service info for any refund that you need:

In order to complete your refund, please visit the following site:

Or you can call 1(###) ###-####/p>

Expert:  Jon replied 1 month ago.

Sorry about that but I hope I helped at least guide you in the right direction. Hope it all works out.

Customer: replied 1 month ago.
Thank you!
Expert:  Jon replied 1 month ago.

Your Welcome.