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My 6 iphone is dark and does not light up when charging. 6s…

Customer Question
My 6 iphone is...

My 6 iphone is dark and does not light up when charging

Technician's Assistant: What's the make/model of your device? How old is it?

6s 1.4 mos

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just started 10 min

Submitted: 11 months ago.Category: Mac
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Answered in 3 minutes by:
9/8/2017
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 11 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,201
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,

I'm sorry about the issue. On your iPhone, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

- Does that do anything? Is there anything showing on your iPhone's screen now?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 11 months ago

It looks like you are not there. We can schedule another time.

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Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 11 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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