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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.
HiSorry for the delay, we are busy and I've just got to your question. Can you let me know when you're ready to look at this and we will make a start.ThanksKris
I'm sorry I had to step out, let me know when you want to continue?
Yes no problem
Can you open the Terminal Program that's located in the Utilities folder inside of your Applications folder?
Copy and paste this into it and press enter
mv L*/P*/.GlobalPreferences.plist Desktop/GlobalPreferences.plist
Okay. Try now!
You need to reboot first..
Do you know how to get back to me when you reboot?
Yes, If you dont find me go into your email and open the link Justanswer sends you
Thanks, ***** ***** now.
In the Finder, press the key combination shift-command-A to open the Applications folder. Select the System Preferences icon in that folder and press the key combination command-I to open the Info window. There’s a checkbox in the Info window labeled Open in 32-bit mode. Uncheck it, if checked. Close the Info window and the Applications folder. Test.
OK - we need to do a restore!
What version did you restore too?
Can you give me the serial number and warranty status please?
OK great that it's under warranty.
When you do a restore it's only half the system files and it's a light restore - in this case we need to do a full restore
What was it? A repair of the file?
Yep, I could not of done that while connected but it was next on my list.
I'm glad you're all up and running though.