Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to download the latest version of QX. I've paid…

Customer Question
I am trying to...

I am trying to download the latest version of QX. I've paid for it, but I cannot get an activation code.

Technician's Assistant: What kind of computer do you have?

Imac

Technician's Assistant: Have you installed any updates recently?

Yes ... a new operating system ... to OS X El Capitan

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/7/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Ask Your Own Mac Question
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
When plugged into my imac (10.6.8) it doesn't read my new
when plugged into my imac (10.6.8) it doesn't read my new iphone 6 … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have iMac 24" (Early 2009) OS 10.9.5. I downloaded the
I have iMac 24" (Early 2009) OS 10.9.5. I downloaded the latest OS but it won't play on my computer. Can I down load something with 10.11 or later OS ? I need that to run turbo Tax … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Got a new printer, HP Envy Photo 7858. Does it work with an
Got a new printer, HP Envy Photo 7858. Does it work with an IMAC 8,1 or can I update my operating system to a OSX 10.9 Maverick to work with my new printer? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have MAC OS X 10.6.8 on my IMAC and it tells et that there
I have MAC OS X 10.6.8 on my IMAC and it tells et that there are not updates available when I check for updates. My Safari is version 5.1.10 What can i do as my computer is no longer able to do bankin… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I need to upgrade to a newer OS. I have a Mac OSX version
I need to upgrade to a newer OS. I have a Mac OSX version 10.6.8 and need a 10.9 or later. Software update does not identify any updates available for my machine. My model identifier is an iMac 11,2 a… read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
27 satisfied customers
Hoo hoo hoo. Hackers have been going at me..... 10.6.3.
Well, I called up the number of the people who shut my computer down, to whit;(###) ###-####… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I get the following error message ( Itunes could not connect
i get the following error message ( Itunes could not connect to this iphone. could not send a message to the device) when i try to sync my iphone 6 to my mac book. I have the latest version of Itunes … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a OS 10.11.2 and bought a printer that doesn't
HI, I have a OS 10.11.2 and bought a printer that doesn't recognize that system is there a way around it? … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have a MacBook Pro 2009 and cannot find a browser that I
I have a MacBook Pro 2009 and cannot find a browser that I can use as they require 10.8 and higher and my computer is a 10.2 Any suggestions? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am still running OSX 8.5 and need to upgrade to OSX 9 and
I am still running OSX 8.5 and need to upgrade to OSX 9 and the proper safari browser for OSX 9. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
BANK WITH CHASE. THEY TELL ME MY BROSER IS OUT OF DATE BUT
BANK WITH CHASE. THEY TELL ME MY BROSER IS OUT OF DATE BUT APPLE SAYS I HAVE ALL AVAILABLE UPDATES … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do I update my 5.1.10 version of Safari that is running
How do I update my 5.1.10 version of Safari that is running on a iMac OSX version 10.6.8 serial version W89497TP5PE … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I use columbia state bank bill pay. they recommend Fire fox
I use columbia state bank bill pay. they recommend Fire fox as the browzer. My Mac says that I am updated and on 16.0.2 release update channel. when I try to do bill pay it will not work. When I try t… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just got an iPhone 6 plus and it won't connect to
Hi, I just got an iPhone 6 plus and it won't connect to iTunes on my iMac. The message on the iMac is "The iPhone "Tony's iPhone" cannot be used because it requires a newer version if iTunes. Go to ww… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an older MacBook (purchased in 2009) and it's
Hi, I have an older MacBook (purchased in 2009) and it's running on Mac OS X version 10.6.8 snow leopard. I've backed everything up to an external hard drive and reset so it has a good amount of space… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I've just lost my banking connection -- I'm told I now need
I've just lost my banking connection -- I'm told I now need Safari 7 or better. ***** *****… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I purchased Norton Security Deluxe. I have tried to install
I purchased Norton Security Deluxe. I have tried to install it. I get a message that I have MAC OS x 10.6.8--but, it requires MAC OS x 10.7. My updates say that have the most current software. What do… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I downloaded QuarkXpress 10.5 (for Mac) to go with my recently
I downloaded QuarkXpress 10.5 (for Mac) to go with my recently downloaded MAC OS Yosemite 10.10 install. I am unable to access the Serial Number and obtain Validation Code. What do I do?!… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x