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I WAS PLAYING A GAME AND IT WENT TO ACTIVATION LOCK AND I…

Customer Question
I WAS PLAYING A...

I WAS PLAYING A GAME AND IT WENT TO ACTIVATION LOCK AND I DON'T REMEMBER MY PASSWAORD

Technician's Assistant: When did you last reset your username and password?

About a year ago

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

I tried many pass words

Submitted: 11 months ago.Category: Mac
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Answered in 3 minutes by:
9/7/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,010
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

What is the make/model of the device you are having issues with?

What email do you have attached to it?

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Customer reply replied 11 months ago
it's a ipad mini***@******.***
Customer reply replied 11 months ago
no
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

Ok, give me just a few minutes to investigate.

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

Is that email linked to your apple id?

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Customer reply replied 11 months ago
are we done
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

Ok, let me know if you change your mind.

Have a great day!

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