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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I WAS PLAYING A GAME AND IT WENT TO ACTIVATION LOCK AND I

Customer Question

I WAS PLAYING A GAME AND IT WENT TO ACTIVATION LOCK AND I DON'T REMEMBER MY PASSWAORD
JA: When did you last reset your username and password?
Customer: about a year ago
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: I tried many pass words
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

What is the make/model of the device you are having issues with?

What email do you have attached to it?

Customer: replied 1 month ago.
it's a ipad mini***@******.***
Customer: replied 1 month ago.
no
Expert:  Isaac Franklin replied 1 month ago.

Ok, give me just a few minutes to investigate.

Expert:  Isaac Franklin replied 1 month ago.

Is that email linked to your apple id?

Customer: replied 1 month ago.
are we done
Expert:  Isaac Franklin replied 1 month ago.

Ok, let me know if you change your mind.

Have a great day!