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It just got hung up and a spinning wheel is on, macbook air…

Customer Question
It just got hung...

It just got hung up and a spinning wheel is on

Technician's Assistant: What's the model and Operating System (OS) of your device?

Macbook air 2017

Technician's Assistant: When did you purchase your Macbook air? What troubleshooting have you tried?

I purchased it in the month of may this yr. i haven't tried any troubleshooting

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Thats it

Submitted: 11 months ago.Category: Mac
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Answered in 5 minutes by:
9/7/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Exactly when is it getting hung up? When you try to turn it on?

Please let me know

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