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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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It just got hung up and a spinning wheel is on, macbook air

Customer Question

it just got hung up and a spinning wheel is on
JA: What's the model and Operating System (OS) of your device?
Customer: macbook air 2017
JA: When did you purchase your Macbook air? What troubleshooting have you tried?
Customer: i purchased it in the month of may this yr. i haven't tried any troubleshooting
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: thats it
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

Exactly when is it getting hung up? When you try to turn it on?

Please let me know