Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

E mail, Not sending for last two weeks, now not receiving…

Customer Question
E mail, Not sending...

E mail, Not sending for last two weeks, now not receiving since the 4 th. Pop up window asking for IMAP password ***** window asks for SMPT password. Has previously worked since 2007

Technician's Assistant: When did you last reset your username and password?

Never. I dont know how

Technician's Assistant: Have you installed any updates recently?

Never, dont know how

Technician's Assistant: What troubleshooting have you tried?

Never don't know how

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Called AT&T They don't understand apple

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/7/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Which email program are you using? And with which email service is it connecting to?

Please let me know

Thank you

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
On my iPad I can send an e mail to myself and it never shows
On my iPad I can send an e mail to myself and it never shows on the iPad. It will show up on my desktop though … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have a new question. I use Microsoft Outlook 2011 for Mac
I have a new question. I use Microsoft Outlook 2011 for Mac and my E-mail address is *****@******.*** which goes through AT&T and then Yahoo. Lately I have been getting hundreds of duplicate E-mai… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
my email just stopped working a few weeks ago on my MacBook
my email just stopped working a few weeks ago on my MacBook Pro. We use Yahoo pop.bizmail. Our other account, also with yahoo pop.bizmail receives but will not send on the SMTP server. We have used th… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Mail is not accepting any passwords for two POP accounts that
Mail is not accepting any passwords for two POP accounts that I have. Works fine for iCloud, .mac or .me mail. Keychain does not seem to be working right.… read more
DaniBigApple
DaniBigApple
Certified Apple Technician
ACMT-Apple Certified Mac Technician
91 satisfied customers
I am having difficulty using a virgin e-mail account with an
I am having difficulty using a virgin e-mail account with an i-pad and btinternet isp. Seems to work fine then stops for no reason - re-entering account seems to restart it randomly but it is a real n… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
hi, i cannot receive e-mails on my MacBook since this morning
hi, i cannot receive e-mails on my MacBook since this morning (i can still send), i can still receive e-mails on my iphone please help… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
David, I have several Macs receiving Mail for three different
David, I have several Macs receiving Mail for three different mailbox addresses. It seems that one of the machines receives more (pertinent, not junk) mail than the other two machines. Then I noticed … read more
mikehurckes10
mikehurckes10
54 satisfied customers
Just updated to the newest MS Office for Mac. Now outlook only
Just updated to the newest MS Office for Mac. Now outlook only pops mail erratically. Often to see my mail I need to pop it manually. Sometimes that doesn't work. I have my mail sent from my server to… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Are you familiar with an email program called Mailmerge. It
Are you familiar with an email program called Mailmerge. It is an Infinitydata systems product. It appears to be much like earler versions of Eudora with its marked simplicity and friendly application… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Im running Apple Mail 4.5 on OS X 10.6.7 but am having trouble
I'm running Apple Mail 4.5 on OS X 10.6.7 but am having trouble creating an apple mail account for Gmail. When I go to add account and type in the gmail password XXXXX says attempt failed. How do I fi… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I am about to go insane. This has been an ongoing problem for
I am about to go insane. This has been an ongoing problem for months taking up hours and hours of my time. I consistently get 1000s of emails that were all ready deleted recaching from as far back as … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have Outlook 2003 on my laptop which interfaces with a Virgin
I have Outlook 2003 on my laptop which interfaces with a Virgin POP account. I have bought an Ipad and have configured the mail settings correctly and have checked that "leave messages on server" is s… read more
Mike
Mike
Mac Maestro
Adv. Specialization Info Systems
164 satisfied customers
After several years of service, mail stopped being delivered
After several years of service, mail stopped being delivered via our GMail account ever since Sunday 2:15 p.m. CDT. I can access mail from our TDS account only by going directly to the TDS mail throug… read more
Kyle Brockman
Kyle Brockman
Associate Degree
114 satisfied customers
I am using a 1and1.com mail program that I would like T-Bird
I am using a 1and1.com mail program that I would like T-Bird to incorporate; however when I try to set it up Tbird doesn't seem to be able to find the correct servers especially the smtp server. Any s… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Im receiving all my imap email on my blackberry however its
Im receiving all my imap email on my blackberry however its not all making it to my desktop email client. Its random, only some emails, most make it to both. Why? What setting should I look too?… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
I have the family .mac account with five emails and IDisks
I have the family .mac account with five emails and IDisks to our name. I am linked to 3 of them in my email. My main account works great. I notice that the port is set to 143 and it is greyed out. Th… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a Apple PC and I need to know my password for Account
I have a Apple PC and I need to know my password XXXXX Account "smtp.mac.com:mdellaratta" as the SMTP Server "smtp.mac.com" wont let me send mail with photos. I also am unable to install updates to my… read more
Pat
Pat
Bachelor\u0027s Degree
171 satisfied customers
My email looks like it is downloading, but it doesnt arrive
My email looks like it is downloading, but it doesn't "arrive" . I can send out but cannot receive. I can use gmail directly, but not my mac mail program. what is my problem?… read more
Tom
Tom
3 years college
642 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x