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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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E mail, Not sending for last two weeks, now not receiving

Customer Question

e mail, Not sending for last two weeks, now not receiving since the 4 th. Pop up window asking for IMAP password ***** window asks for SMPT password. Has previously worked since 2007
JA: When did you last reset your username and password?
Customer: never. I dont know how
JA: Have you installed any updates recently?
Customer: never, dont know how
JA: What troubleshooting have you tried?
Customer: never don't know how
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: called AT&T They don't understand apple
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

Which email program are you using? And with which email service is it connecting to?

Please let me know

Thank you