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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 38400
Experience:  IT Engineer for over 15 years
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My apple watch is only in black and white. it also on its

Customer Question

my apple watch is only in black and white. it also on its own goes to very large font
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: I have no idea what any of those words mean
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: that is why i am here talking with you
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Watch and hold the power button to off for 60 seconds.

Release, then turn on the Watch and tell me how it then appears please.

Let me know the results please

Thank you

Customer: replied 1 month ago.
Please refund me my $45 because this intervention is totally not helpful. I have been doing that intervention for weeks and it has done nothing.