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Ricky Kresslein
Ricky Kresslein, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 390
Experience:  3+ Years in Tech Support
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We are trying to un install the fit bit program on my

Customer Question

We are trying to un install the fit bit program on my computer . We can't find where the applications are we also do not have a app,e keyboard.
JA: How much experience do you have with this particular machine?
Customer: Not much
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: Tried following instruction on line but didn't have the apple keyboard so didn't know what other key to use .
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Mac
Expert:  Ricky Kresslein replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Ricky Kresslein replied 1 month ago.

Do you own a Mac, but just not an Apple Keyboard? Or do you have a Windows PC?

Customer: replied 1 month ago.
We have an apple computer but a dell keyboard.
Expert:  Ricky Kresslein replied 1 month ago.

Okay, in that case, any time the Instructions talk about the Command key, you will use the keyboard key with the Windows Flag on it instead. If it talks about the Option key, you will use the Alt key in its place. Those should be the only two changes.

Expert:  Ricky Kresslein replied 1 month ago.

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service using the stars at the top of this page. Thank you, ***** ***** a great day!