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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My boyfriend's ipad will not connect to his itunes accouni

Customer Question

My boyfriend's ipad will not connect to his itunes accouni on his mac. The ipad has been disabled and we need to reset the password
JA: What Operating System (OS) are you running on your iPad?
Customer: I'm sorry but I don't know.....can you give me some examples?
JA: When did you purchase your iPad? What troubleshooting have you tried?
Customer: We have rebooted the mac and the ipad 2 (bought in 2014/15)
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: That's all for now
Submitted: 1 month ago.
Category: Mac
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Do you mean the Apple ID password?