Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need my password for ITunes. Learning every day about the…

Customer Question
I need my password...

I need my password ***** ITunes. Learning every day about the capabilities of my phone even tho I've had it for several years. Just don't know how to find out what I used a long time ago.

Technician's Assistant: When did you last reset your username and password?

Don't remember, a long time ago. My grandaughter helped me at that time and did it all. She's now away at college....help

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

? none

Submitted: 10 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/6/2017
Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 10 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Mac
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

You will not be able to get your old password ***** you can reset the password

I can help you with that? What is your apple ID (normally your email address)

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I recently got an iphone 8. I recently got an iphone8 and am
i recently got an iphone8 and am running the the latest OS update. ive never really backed up my past iphones, but i had tryed a couple times in the past. my problem now is, i want to backup my old iphone 5S which is no problem. the problem is that a couple years ago i appearently did backup one of my phones and set a password. i have no record of my old itunes backup password. i have just backed up the 5S but now i cant restore it to my new iphone 8 because i cant figure out the old password. i need away around this problem. i don't even need a password ***** this. i don't have a privacy issue in my home, its just me and my wife sharing the computer and everything else. can you help me around this problem please … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I've forgot my Apple ID password and it won't let me get on
I've forgot my Apple ID password ***** it won't let me get on Facebook or anything without it … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I tried to set up an iCloud mail and can't connect -- get to
I tried to set up an iCloud mail and can't connect -- get to "2 factor authentication and then when I get a phone call with this -- I get a phone number I call and it hangs up on me without giving me … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My wife's iPhone had to have a factory reset and now she
My wife's iPhone had to have a factory reset and now she can't remember her apple password … read more
Cris
Cris
60 satisfied customers
My 13 year old grandson tried to unlock parental lock to
my 13 year old grandson tried to unlock parental lock to download an app The pad is new and being used for school. My daughter says they are locked out of app and the only way she knows how to fix is … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I don't know my password for the app store, Too ago to
Too long ago to remember! I got this two and a half years ago! … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
My phone is an old flip phone that is nearly unusable. My
Hi, My phone is an old flip phone that is nearly unusable. My son has sent me (We live in different states) an old Apple iphone he no longer uses. Unfortunately...several months ago he sent me this sa… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Has an ipad. She can't remmebr the password. She can not
has an ipad. She can't remmebr the password. She can not leave the nursing home to come to a store. She reads books on it and every few minutes a comment pops that says tupe in your password ***** she… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have a IPAD that was given to me around 2 years ago. I
I have a IPAD that was given to me around 2 years ago. I don't remember the password ***** the email account that I used is no longer available easily. I go to enter the original ID email to reset my … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have an IPhone 5s.I cannot remember my user or password. I
I have an IPhone 5s.I cannot remember my user or password. I don't seem to have written the info down anywhere. My husband bought both our phones at the same time What is your advice? He is away until… read more
Mr.Med
Mr.Med
1,188 satisfied customers
I was backing up my new 6s to the icloud and selected
I was backing up my new 6s to the icloud and selected restore button instead of new iphone. now I've lost all my new photos. … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My system crashed some time ago, and since then I haven't
Hello, My system crashed some time ago, and since then I haven't been able to load adobe flash player. I've tried every password ***** my book and none work, and I don't remember the last one that did… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My apple id has expired or something because I have been locked
My apple id has expired or something because I have been locked out for the past week. I'm not able to buy music, applications, or movies. I set this account up maybe 5-6years ago with a college email… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I dont know if this is where I need to be or not my grandaughter
I don't know if this is where I need to be or not my grandaughter has an Ipod touc she changed her password XXXXX now can't remember it.we have tried several and the Ipod came up with a note that it i… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
my iphone 4 will not charge. i replaced the battery as well
my iphone 4 will not charge. i replaced the battery as well as the charge port and it still will not charge. i have tried several different batteries in this phone and none of them will charge. Now, i… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Hi Ive given my old iPhone to my grandaughter (whos six!)
Hi I've given my old iPhone to my grandaughter (who's six!) and set her up wit a pay as you go account. Unfortunately she has managed to lock her iphone because she can't remember her password. Can yo… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I had a support call online for several days trying to get
I had a support call online for several days trying to get it fixed so I could get iTunes to let me get it to download the songs, art, etc. I called in a request, and the support tech transferred me t… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Help! My atv 1st gen has disappeared from my itunes and now
Help! My atv 1st gen has disappeared from my itunes and now when I try to re-install it it doesn't even appear in the iTunes Preferences as a tab to sync with..... it took me 2 days to synch my media … read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x