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I have just tonight gotten an Activation Lock on my iPad, I…

Customer Question
I have just tonight...

I have just tonight gotten an Activation Lock on my iPad

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

I can not get any of that information off the iPad with this lack -- but I think it is Yosemite

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

Every time I start the Ipad it goes to a activation lock page

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The e mail I set up the Ipad on is no longer in service. I have a new Apple ID but it doesnt repond to this.

Submitted: 5 months ago.Category: Mac
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Answered in 5 minutes by:
9/6/2017
Mac Support Specialist: David, Mac Support Specialist replied 5 months ago
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,575
Experience: BSc H.Dip Apple Certified Professional
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Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

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Customer reply replied 5 months ago
ok
Mac Support Specialist: David, Mac Support Specialist replied 5 months ago

Your Apple ID does not require your email address to still be active.

You can reset the password ***** of that Apple ID if you have forgotten it.

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Customer reply replied 5 months ago
How do I do that?
Mac Support Specialist: David, Mac Support Specialist replied 5 months ago

To begin with you can go here to verify the Apple ID:
https://iforgot.apple.com/password/verify/appleid

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Mac Support Specialist: David, Mac Support Specialist replied 5 months ago

From there you can reset the Apple ID password. You don't need to have access to the email address, you can choose the option to reset using security questions.

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Customer reply replied 5 months ago
I just tried this - the security questions don't help me and the email is as I said no longer in use
Mac Support Specialist: David, Mac Support Specialist replied 5 months ago

The only way to reset the password ***** you don't have access to the email is with the security questions.

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Customer reply replied 5 months ago
I understand but these were set 4 years go and I do no know them now
Mac Support Specialist: David, Mac Support Specialist replied 5 months ago

If you could access the old email service, you could possibly get in by resetting the password ***** it.

If not then you will need to remember the answers to the security questions.

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Customer reply replied 5 months ago
Can
Mac Support Specialist: David, Mac Support Specialist replied 5 months ago

I'm sorry there is no other way, these are very strong security measures put in place to protect your device.

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Mac Support Specialist: David, Mac Support Specialist replied 5 months ago

Do you think you could unlock the old email account if you tried?

Who was the old email service with? Was it AOL or ATT for example?

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David
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