Ask Mac Questions and Get Answers from Experts ASAP
Hi my name is***** me take a look at your original question so I don’t miss any details.
First you can try to hold down the power button for about 30 sec until it shuts off, then you can try and hit power again to turn it back on. If after that it still does not boot please try the following:
You can try to boot into whats called "recovery mode": This will not erase your data.
Awesome! please consider to rate my services as it helps others know I am here to help. :)
Just keep in mind the recovery mode instructions just for the future.