Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I accidentally restored my iphone to an old backup before i…

Customer Question
I accidentally restored my...

I accidentally restored my iphone to an old backup before i could backup that current version now I want that version back. is it possible I do not have an icloud

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I think ios9

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

It has been about 2 hours i tried third-party apps

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
8/17/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Customer reply replied 11 months ago
hello
Customer reply replied 11 months ago
do you have a solution or no
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

I don't want to waste your time, but as a former Apple Genius the answer is no. You may be able to find a tool that could get you pieces, but you will spend a exorbitant amount of time trying to find the lost data.

I am sorry for your loss.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
2,493 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I accidently deleted very important message from my iPhone 8
I accidently deleted very important message from my iPhone 8 last night. I tried from itune and icloude back with no luck. Tried third party software with no luck too. where can I go to get this messa… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
The NOTES app on my I phone has disappeared. Tried going to
The NOTES app on my I phone has disappeared. Tried going to the support app and can't find it. It was there this morning because I added something to my grocery list. When I got to the store the Notes… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I received a new iphone 7 to replace the other IP7 I had
I received a new iphone 7 to replace the other IP7 I had with a damaged camera. Please tell me how I can transfer all my stuff to the new phone? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I tried to sync my PC with my iPhone 6S yesterday. I didn't
I tried to sync my PC with my iPhone 6S yesterday. I didn't realize I had never synced this iPhone since I got it in 2016. My PC had been synced with my previous iPhone 6. Now I am missing all my mess… read more
Cris
Cris
60 satisfied customers
I accidentally deleted a text conversation from my iPhone.
I accidentally deleted a text conversation from my iPhone. Is there any possible way to retrieve it? … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I inadventantly deleted the text messages back and forth
I inadventantly deleted the text messages back and forth with my daughter. texts, pictures, etc. I am devasted. can you tell me how to recover them? I have an I phone 5s … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
How do I backup the data from my iphone and transfer the
how do I backup the data from my iphone and transfer the information to another iphone … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I just got a new Iphone for Christmas...Iphone 8+, I had a I
I just got a new Iphone for Christmas...Iphone 8+, I had a I phone 6, I am trying to move all my data from my 6 to my 8. I been trying to do it for about 3 days now...not having any luck. Can you help me? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I restore backup on my phone but i have no idea what i did
i restore backup on my phone but i have no idea what i did and now my wife app, her contact number and pics all on my phone. And all of my pics, contact numbers is not there. please tell me what todo … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
I accidentally restored to a year-old backup and I've lost
I accidentally restored to a year-old backup and I've lost everything! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Is there a way to retrieve deleted iMessages on the iPhone,
Is there a way to retrieve deleted iMessages on the iPhone … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Have a new iPad. Can't locate Photo Manager Pro content (
Have a new iPad. Can't locate Photo Manager Pro content ( from my old iPad), on iCloud to transfer to my new iPad. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I accidentally restored my iPhone 6s plus instead of backing
I accidentally restored my iPhone 6s plus instead of backing it up. I lost my messages and photos. How do I get it back to the way it was before I restored it … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I restored my phone by mistake and lost all photos, contacts
i restored my phone by mistake and lost all photos, contacts etc. Can I undo this? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I accidentally t restore backup instead of choosing new
Customer: ***** *****, I accidentally hit restore backup instead of choosing new iPhone when syncing my 6plus to my desktop pc. Can I reverse this? Everything looks like my old 5s iPhone. I've lost ph… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just hit restore on iTunes and it took me back a year
hello, I just hit restore on iTunes and it took me back a year on messages etc, can I bring it back current?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My girlfriend got a new iphone 6 and has an older iphone 4
My girlfriend got a new iphone 6 and has an older iphone 4 running IOS 6.1.3. She has the iCloud option turned on, on the old iphone, but it does not seem to have pulled any of the photos that she alr… read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
I am a shit I'm Renée. I got an iPhone 6+ and I can no longer
I am a shit I'm Renée. I got an iPhone 6+ and I can no longer find my pictures on my system I always have everything backed up on the cloud what do I do now lol that should have said hello Ashrick… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x