Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

I need help trying to remove contacts from an Iphone 5S that

belonged to my late husband...
I need help trying to remove contacts from an Iphone 5S that belonged to my late husband. Is there a way to put his contact list on my IMac, as a secondary contact list tot he one I currently use with my email? Please advise.
JA: How much experience do you have with this particular machine?
Customer: I use quickbooks on it, but I'm not terribly adept with general procedures.
JA: Have you installed any updates recently?
Customer: Yes, in the last week I have.
JA: What troubleshooting have you tried?
Customer: Not sure I understand your question. I do know that once when I attempted to sync my Iphone with this machine, I ended up getting my step daughters contacts as well as my own on my Iphone. I do not want to make that same mistake.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: The Iphone that belonged to my husband no longer has an active phone number.
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 hours by:
8/17/2017
cvd4311
cvd4311, Computer Analyst
Category: Mac
Satisfied Customers: 1,001
Experience: I have a BA in CIT with over 14 years experience.
Verified

I will not be able to do remote assistance but I can walk you through it.

Step 1. On your iPhone, tap Settings > iCloud > Sign in with your Apple ID (it should be the same apple id you sign onto with your Imac) > Find Contacts option here and toggle it to ON.

Step 2. On your Mac, if you haven't enabled your iCloud on Mac, you should set it up first. Go to System Preferences > Find and open iCloud > Sign in with your Apple ID > Select Contacts to enable it. After then, all your iPhone contacts are synced to your Mac via iCloud.

cvd4311
cvd4311, Computer Analyst
Category: Mac
Satisfied Customers: 1,001
Experience: I have a BA in CIT with over 14 years experience.
Verified
cvd4311 and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
I followed steps as indicated. Where will this contact list appear on computer and can I keep it separate from my current contact list?
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 544
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. I have accepted your Remote Support request.

Ask Your Own Mac Question

Are you near your iMac now?

Ask Your Own Mac Question
Customer reply replied 3 months ago
sitting at Imac
Customer reply replied 3 months ago
When will I hear from you?

I am here. I just got out of a remote session. I will send you a link in a few seconds.

Ask Your Own Mac Question

Go to this link and we will be connected.

Ask Your Own Mac Question

[10:21 AM] Cloud Account Administrator: hello
[10:21 AM] Cloud Account Administrator: hello
[10:21 AM] Cloud Account Administrator: please stop moving everything around
[10:21 AM] Cloud Account Administrator: it is hard to see when you do that
[10:22 AM] Cloud Account Administrator: Is the 5S plugged into this computer?
[10:23 AM] Guest: no. Should I connect it now?
[10:23 AM] Cloud Account Administrator: yes
[10:25 AM] Guest: ok plugged in
[10:27 AM] Cloud Account Administrator: are the contacts on the iPhone 5S in icloud or local?
[10:30 AM] Guest: Not sure. I attempted to open Icloud on the 5s. How can I know if contacts are in icloud?
[10:30 AM] Cloud Account Administrator: the toggle will be on
[10:31 AM] Guest: just turned toddle on and ok'd merge with Icloud
[10:32 AM] Cloud Account Administrator: Can you still get into that account?
[10:34 AM] Guest: iphone is not accepting my appleIDpassword. I can try the old password ***** my late husband used. Should i try that?
[10:34 AM] Cloud Account Administrator: sure
[10:36 AM] Guest: now I have message " set up family sharing" Should I do this?
[10:36 AM] Cloud Account Administrator: no
[10:37 AM] Cloud Account Administrator: on your iMac open Contacts
[10:37 AM] Guest: I am not sure whether my husband ever turned on Icloud on this phone
[10:37 AM] Cloud Account Administrator: well it is on now, right?
[10:37 AM] Guest: yes
[10:38 AM] Guest: yes
[10:38 AM] Cloud Account Administrator: Open contacts and then go to preferences
[10:39 AM] Guest: I see that you asked me to open contacts on this Imac. I need to open firefox, then go into email to open contacts. OK if I do this?
[10:40 AM] Cloud Account Administrator: You can do this, but at this time your late husbands contacts are now in the cloud on his account. Is that ok with you or do they also need to be on your iMac?
[10:41 AM] Guest: I I prefer to have them on the Imac. If they are in Icloud in his account, how can I access them? That's my main concern.
[10:42 AM] Cloud Account Administrator: You can sign in to iCloud with his email address and the password ***** used. We can sign into that account on this mac and turn his contacts on here as well if you want them local on this iMac.
[10:43 AM] Guest: If they are resident on Mac, can they remain separate from my current contact list? I would like access to them on the Mac
[10:44 AM] Cloud Account Administrator: They would show up as two separate accounts in contacts
[10:46 AM] Guest: Ok, thats fine
[10:49 AM] Cloud Account Administrator: go ahead and sign in
[10:51 AM] Guest: ok signed in
[10:51 AM] Cloud Account Administrator: did you get signed into his account?
[10:52 AM] Guest: no my account
[10:54 AM] Guest: should I sign into his account?something has opened on my screen with his name. should I hit the square with arrow Icon to open? Which do I do first?
[10:55 AM] Cloud Account Administrator: yes, sign in to his account
[10:57 AM] Guest: asking me to set up two-factor authentification? Should I do?
[10:58 AM] Cloud Account Administrator: not now
[10:59 AM] Cloud Account Administrator: there they are
[10:59 AM] Guest: so If I only want my contacts and not all bellsouth, can I still access mine separately?
[11:00 AM] Cloud Account Administrator: yes. you are all iCloud
[11:00 AM] Guest: ok Willit appear that way when I am in email?
[11:00 AM] Cloud Account Administrator: It may not. If it doesn't you will need to turn it off in accounts, but you can turn it back on when you need it.
[11:01 AM] Cloud Account Administrator: there ->
[11:01 AM] Cloud Account Administrator: Does this answer your question?
[11:01 AM] Guest: ok, I get it. Thanks.
[11:01 AM] Cloud Account Administrator: Cheers!

Ask Your Own Mac Question
Ask cvd4311 Your Own Question
cvd4311
cvd4311
cvd4311, Computer Analyst
Category: Mac
Satisfied Customers: 1,001
1,001 Satisfied Customers
Experience: I have a BA in CIT with over 14 years experience.

cvd4311 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,553 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,386 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,993 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,482 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My phone been disable. Iphone 5. Forgot apple id and
my phone been disable JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: Iphone 5 JA: How long has this been going on with your iPhone? What have you tried so far? Cust… read more
Justin Johnson
Justin Johnson
Mac Genius
544 satisfied customers
I want to clear my old phone. Iphone 5. I haven't use it in
I haven't use it in a long time, I have a Iphone 7 that I use now and want to give the 5 to a friend … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
My iPhone 5 has stopped alerting me when a message comes in.
my iPhone 5 has stopped alerting me when a message comes in … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,386 satisfied customers
How can i find my iphone, its iphone 5 phone numberis there
its iphone 5 phone number(###) ###-####is there a way to find it? … read more
Jon
Jon
Bachelors Degree
432 satisfied customers
I tried to download iHeartRadio to my iPhone 5 with its
Hello. I tried to download iHeartRadio to my iPhone 5 with its original operating system. It failed. Why? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
My phone is disabled. Iphone 5- I do not know the os! It was
it was a gift from my ex- i dont get very far withn the fixes … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
42 satisfied customers
My iPhone 5 is typing on its own. How can I fix this?
My iPhone is just doing random things e.g. opening apps, dialling numbers etc. It works on its own and will cut out from a call or programme at any time.… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
My iPhone 5 doesn't ring for incoming calls. It is Yosemite
I have tried to go to phone and adjust ring also tried to find a tutorial with out success. I think I have screwed it up myself. … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Plugged my iphone 5 into my computer to charge as I am short
plugged my iphone 5 into my computer to charge as I am short plugs in my house and now it is locked up … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
My iPhone 5 screen is suddenly not responding, so can't
my iPhone 5 screen is suddenly not responding, so can't enter password ***** unlock it after my 5 year old was messing around with it. Tried hard reset and that didn't work … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
We have a Iphone 5 that has an old email - account closed
We have a Iphone 5 that has an old email - account closed and need to reset email and Itunes account … read more
Justin Johnson
Justin Johnson
Mac Genius
544 satisfied customers
I stopped getting emails on my Iphone 5. Outlook. None
I stopped getting emails on my Iphone 5 JA: Just to clarify, what email service provider are you using? Customer: outlook JA: Have you installed any updates recently? Customer: no JA: What troubleshoo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,242 satisfied customers
I have an iPhone 5. I can't phone out on it and it goes
I have an iPhone 5. I can't phone out on it and it goes straight to voice message when someone calls. Everything else is working - Mail, text, apps. I took it to Verizon and they couldn't find any rea… read more
Justin Johnson
Justin Johnson
Mac Genius
544 satisfied customers
I'm having problems with an in app purchase. IPhone 5 se. I
None. It says purchase can not be completed. I went over the steps and still it hasn't work … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I have iPhone 5 that says iPhone is disabled connect to
i have iPhone 5 that says iPhone is disabled connect to itunes but whne try to connect it show me this mesg "iTunes could not connect to this iPhone. The value is missing." … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
My iphone 5 says iphone is disabled connect to itunes, but i
hi there my iphone 5 says iphone is disabled connect to itunes, but i dont have an itunes account and i would like unlock my phone bu i cant remember the password, so i think i need to restore it. ple… read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
509 satisfied customers
My husband had an iPhone 5. It was working fine this
Hi - my name is Kathy. My husband had an iPhone 5. It was working fine this morning. By noon - it's dead. I tried to turn it off - nothing. He plugged it in all afternoon - nothing. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Have an iPhone 5 and it will not turn on. IPhone 5s and no
Have an iPhone 5 and it will not turn on. JA: What's the make and model of your tv, and has turning it on been a problem in the past? Customer: iPhone 5s and no this has never happened before. JA: How… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x