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Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1516
Experience:  if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
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Cursor frozen on my mac laptop. Rebooted. Still frozen

This answer was rated:

Cursor frozen on my mac laptop. Rebooted. Still frozen

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Please take the battery out and unplug from power, hold the power button for about 10 seconds, then let me know

Thank you

Has everything worked ou, Do you still need help please?

Customer: replied 2 months ago.
Remove computer battery?

Yes your laptop battery please

Please feel free to ignore the offers for Additional Services. They are automatically sent by the website.

Customer: replied 2 months ago.
How

What is the model and brand of your laptop ?

Customer: replied 2 months ago.
Thanks. Bye

You're welcome

Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1516
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
Mr.Med and other Mac Specialists are ready to help you

Hi! I am Justin. I have accepted your Remote Support request.

When you say frozen do you mean it logged in and is frozen or that it froze before logging in?

Hello???