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Cursor frozen on my mac laptop. Rebooted. Still frozen

Cursor frozen on my mac laptop. Rebooted. Still frozen
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Answered in 10 minutes by:
8/16/2017
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,216
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
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Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Please take the battery out and unplug from power, hold the power button for about 10 seconds, then let me know

Thank you

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Has everything worked ou, Do you still need help please?

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Customer reply replied 11 months ago
Remove computer battery?

Yes your laptop battery please

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Please feel free to ignore the offers for Additional Services. They are automatically sent by the website.

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Customer reply replied 11 months ago
How

What is the model and brand of your laptop ?

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Customer reply replied 11 months ago
Thanks. Bye

You're welcome

Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,216
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
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Mr.Med and 87 other Mac Specialists are ready to help you
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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. I have accepted your Remote Support request.

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When you say frozen do you mean it logged in and is frozen or that it froze before logging in?

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Hello???

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