Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Went over attempt limits, iPhone disabled, iPhone 6 not S,

Customer Question
Went over attempt limits...

Went over attempt limits, iPhone disabled

Technician's Assistant: What's the make/model of your device? How old is it?

IPhone 6 not S

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Did update Friday the 11th used new code forgot to write down

Technician's Assistant: Anything else you want the smartphone expert to know before I connect you?

No Mam

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
8/14/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

If it is not linked to an iCloud account then we can restore it back to factory.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
IPhone 6+ will not recognize Apple ID password. Password
iPhone 6+ will not recognize Apple ID password. Password ***** working on iPad and Mac. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I kno my id but forgot password but my phone is disabled.
I kno my id but forgot password ***** my phone is disabled … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I disabled my phone because I forgot my password. How do I
I disabled my phone because I forgot my password. How do I get back?? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I forgot my ID codes on my iPhone. I put my ID on my phone
I forgot my ID codes on my iPhone. I put my ID on my phone yesterday and didn't write down my c … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I'm locked out of my iPhone because I forgot my password
I'm locked out of my iPhone because I forgot my password ***** can I do? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
I forgot my apple password. I say roughly around three weeks
I say roughly around three weeks ago and now I can't log into anything … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
An update was installed and wanted a passcode. Just as I put
An update was installed and wanted a passcode. Just as I put it in, the phone rang and I forgot to write the passcode down. The next morning, I put in code I remembered and now phone is disabled/locke… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My children have disabled my phone, I have iTunes open but
Hi, my children have disabled my phone, I have iTunes open but don't know how to reset it and my numerical password … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I forgot the passcode to my IPhone 6+ what can i do to fix
i forgot the passcode to my IPhone 6+ what can i do to fix the problem? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
My iphone 8 which is about two months old won't turnon nor
My iphone 8 which is about two months old won't turnon nor can i charge the battery … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I recently forgot my passcode to get into my iPhone and now
Good day my name is***** recently forgot my passcode to get into my iPhone and now it's disabled I am in need of h lip please The phone has my kids pics since they were little … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
12 days ago i was locked out of my account. i was trying to
Hello. 12 days ago i was locked out of my account. i was trying to set up a new phone, and could not remember my password. as a result I was locked out for 11 days. yesterday was the 11th day. can you… read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
I got new x iPhone Saturday and when it downloaded my backup
I got new x iPhone Saturday and when it downloaded my backup from my 6+, it cycles on/off continuously. So I backed the date up to Nov 30 which corrected it. But when I go back and try to reset the da… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I changed my passcode and I don't remember it. can you help?
hi I changed my passcode and I don't remember it. can you help? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Iphone 6 seems to be stuck where my phone seems to be on mut
iphone 6 seems to be stuck where my phone seems to be on mut for both incoming andoutgoing calls no one can herar me. I cant hear the caller or rings when i call anyone. I have never used the headphon… read more
Jon
Jon
Bachelors Degree
711 satisfied customers
I need to reset it i forgot my password an cant get in an
i need to reset it i forgot my password ***** cant get in an now it says my phone is disabled so im trying to reset it … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Just received my replacement 5S phone. Forgot passcode and
Just received my replacement 5S phone. Forgot passcode and iPhone is disabled because of attempts to enter, what I thought was the correct passcode. How can I get this resolved? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
i dropped my phone. iPhone 4s. the screen went "blue streaks"
i dropped my phone. iPhone 4s. the screen went "blue streaks" tried a hard reset and just have a blue line down the middle of a black screen now. Ideas? Thanks.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x