Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Itunes cannot connect to iphone the value is missing, iphone…

Customer Question
Itunes cannot connect to...

Itunes cannot connect to iphone the value is missing

Technician's Assistant: What's the make/model of your device? How old is it?

Iphone 6 two years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just today

Technician's Assistant: Anything else you want the smartphone expert to know before I connect you?

Trying to restore the phone but itunes gave the messge above

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
8/7/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

Are you talking about on the iPhone?

Ask Your Own Mac Question
Customer reply replied 11 months ago
Do not need your help. Am restoring iphone with itunes. Thanks~
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago
That was going to be my suggestion. Have a nice day!
Ask Your Own Mac Question
Mac Support Specialist: JJesus Perez Gonzale,
 replied 11 months ago
JJesus Perez Gonzale
Category: Mac
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Hi there happy to help, let me look over the inquiry notes.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I had an apple 6 that I could not be backed up to the cloud
I had an apple 6 that I could not be backed up to the cloud for some reason and I was getting a new apple 8. I had a technician help me back up my old phone to iTunes . she sais then when I got my new… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I have a new Apple X that has locked me out. When I went to
I have a new Apple X that has locked me out. When I went to AT&T where I bought the phone they said I need to go to Itunes and wipe it out. I still have I-6 with all my info. Can you help me do this? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Did an update today that asked for a passcode. I entered the
Did an update today that asked for a passcode. I entered the one I had written down but two more fidgets were asked for. I just entered two more letters and must have written it down wrong. Now my pho… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I cannot restore my iphone. Not sure is new. 3 days, have
3 days, have tried resetting, turning off and holding down home and power. Says connect to iTunes and then value is missing. was in my bag and managed to do this to itself … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
The power button is broken and it is disabled I'm trying to
The power button is broken and it is disabled I'm trying to recover it … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot connect my iPhone 7 to iTunes it says the value is
I cannot connect my iPhone 7 to iTunes it says the value is missing and my iPhone is disabled … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My phone says iPhone disabled connect itunes I've done that
Second opinion] my phone says iPhone disabled connect itunes I've done that and it says missing value … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
IPHONE IS DISABLED, CONNECT TO ITUNES. IPHONE 6 PLUS. Just
just today, tried connecting to itunes, message says itunes could not connect the value is missing … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
Iphone disabled wont connect to itunes. Iphone 7 almost a
iphone disabled wont connect to itunes JA: What's the make/model of your device? How old is it? Customer: iphone 7 almost a year old JA: How long has this been going on? What troubleshooting have you … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I forgot my password to iPhone 7 and have exceeded the
I forgot my password ***** iPhone 7 and have exceeded the number of attempts … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
705 satisfied customers
IPhone is disabled. Connect to iTunes." I do that and get
quot;iPhone is disabled. Connect to iTunes." I do that and get "iTunes cannot connect to this iPhone. The value is missing." I click OK and I get "Do you want to allow this computer to access informat… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My screen broke on my iPhone and it began pressing on the
hello my screen broke on my iPhone and it began pressing on the screen on its own until the iPhone disabled I fixed the screen and now it tells me to connect to iTunes however when I connect it tells … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am trying to restore my iPhone as I forgot my passcode.
I am trying to restore my iPhone as I forgot my passcode. I've backed up just now & tried to do recovery mode. but it says 'iTunes could not connect to this iPhone. The value is missing.' and it won't let me reconnect my phone to my iTunes to restore it … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Iphone is idsabled says connect to itunes I updated my phone
iphone is idsabled says connect to itunes I updated my phone to iphone 6 and forgot the pin … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
My phone screen was just replaced from bein smashed and it
my phone screen was just replaced from bein smashed and it says "Iphone is disabled connect to itunes." I've connected it to itunes on a MAC computer but it came up "this iphone will not connect as th… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
It locked after six wrong passwrd entrys, i phone 7 3 or 4
currently connected to this computer but can't remember if it was ever before… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I was backing up my new 6s to the icloud and selected
I was backing up my new 6s to the icloud and selected restore button instead of new iphone. now I've lost all my new photos. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I just upgraded to the iphone 4 and want to transfer my apps
I just upgraded to the iphone 4 and want to transfer my apps on Itune account, can you help me?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x