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I'm trying to download a movie from iTunes and I'm having…

Customer Question
I'm trying to download...

I'm trying to download a movie from iTunes and I'm having trouble getting enough free space to download it. Everything I'm trying to delete isn't helping free space.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Version 10.6.8. Mac OS extended

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

I've had it since the beginning of 2012. I obviously need a new laptop.

Submitted: 11 months ago.Category: Mac
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Answered in 4 hours by:
8/7/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

I can help you find and remove unwanted thing remotely. We can do it together that way you don't loose anything you need or want.

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Customer reply replied 11 months ago
I have tried some of my files into Dropbox, but that hasn't seemed to work. Does Dropbox keep all the files on the Mac's capacity? Plus, there's a file on my desktop called Old Firefox Data and I am no longer using Firefox. Could I delete that file?
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

Yes dropbox files will take up capacity on your computer. Yes you can delete the Firefox data if you no longer need it.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

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