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I need to get my MAC g-mail working I have many wrong

Customer Question
I need to get...

I need to get my MAC g-mail working I have many wrong message that I wish to delete. I'm unable to connect. others have used my MAC and I need to get this fixed. I'm not very computer wise. I have mail that has come in from unrepeatable sources that I must delete. I'm not connected to mail right. can you help?

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

Mac Book Pro

Technician's Assistant: Have you installed any updates recently?

Not sure if others that have used my Mac have or not

Technician's Assistant: What troubleshooting have you tried?

Non

Submitted: 11 months ago.Category: Mac
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Answered in 5 minutes by:
8/7/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

I can help you remotely. Would you like that?

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Customer reply replied 11 months ago
I need to get bad messages off my g-mail, but I don't have good access
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

Your payment has failed. Please try another form of payment.

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Customer reply replied 11 months ago
I'm on a disability income so money is a bit of a challenge
Customer reply replied 11 months ago
Is there some on line info that can help me?
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

I understand. There is a flat rate fee for remote service. It is 100% money back guarantee.

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Customer reply replied 11 months ago
How much?
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

It is $39 dollars for remote service after the initial question fee.

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Customer reply replied 11 months ago
Im looking for possible $
un able to due the fee
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

OK. It is going to be difficult to resolve the issue you are having without the fee. I am not certain I can talk you through it without loosing files.

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