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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I locked myself out. I always use the same passcode, and

Customer Question

Hi, I locked myself out. I always use the same passcode, and it's not working.
JA: What's the make/model of your device? How old is it?
Customer: I believe it's a 6. I don't even know and can't look on the phone to see. :(
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just happened within the last couple of hours. I had my phone locked, and then I unlocked it. A little bit later, I locked it again. Now when I go to unlock it, it's not working. It hasn't been out of my sight.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: how to I troubleshoot?
Submitted: 2 months ago.
Category: Mac
Expert:  Vinod Menon replied 2 months ago.
Hi
What do you see on the iPhone screen now? Is it saying it is disabled?
Thank you
Vinod