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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When using FB, and trying to find more information on an

Customer Question

When using FB, and trying to find more information on an article my ipad turns off.
JA: When did you last use the account?
Customer: two or three days ago
JA: Have you installed any updates recently?
Customer: not that I'm aware of.
JA: What troubleshooting have you tried?
Customer: My daughter is my go to person and I believe she deleted FB and then reinstalled but it didn't help.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: This is not a mac but an apple. I could take it in to be looked at but was told by friends I had to make an appt.
Submitted: 2 months ago.
Category: Mac
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

What is the exact make/model of the ipad?

Does this only happen on facebook or any other app?

How are you accessing facebook? What browser or a downloaded facebook app?