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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have been having problems getting into my original icloud

Customer Question

Hi, I have been having problems getting into my original icloud account because I forgot the information I entered when I first signed on. When I request a reset of my password, it sends me to my email account which I can't access since it is linked to the password ***** forgot.
JA: Have you contacted anyone about your account?
Customer: Yes, and I had to open a new iCloud account. The problem is I am still being prompted to provide my ID account when I want to action certain things.
JA: What's the model and Operating System (OS) of your device?
Customer: iPhone 4S
JA: When did you purchase your iPhone 4s? What troubleshooting have you tried?
Customer: I purchased it in 2012.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not really
Submitted: 2 months ago.
Category: Mac
Expert:  Justin Johnson replied 2 months ago.
Hi! I am Justin! Let me look over your question. Please feel free to add any details with the reply button.
Expert:  Justin Johnson replied 2 months ago.

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