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How can I restore my locked ipad? about week ago. Was in…

Customer Question
How can I restore...

How can I restore my locked ipad?

Technician's Assistant: When did you last change your password ***** Apple ID?

About week ago. Was in hospital and rehab from surgery and my ipad is locked. Can you help me?

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

Please help me

Submitted: 11 months ago.Category: Mac
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Answered in 46 minutes by:
8/6/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

Is the iPad is connected to an Apple ID?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

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