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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I get this statement every time I try to open a file on my

Customer Question

Hi, I get this statement every time I try to open a file on my hard drive: The operation can’t be completed because an unexpected error occurred (error code -50).
JA: What's the model and Operating System (OS) of your device?
Customer: OS El Capitan
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: 2013 Ive tried the disk utility repair
JA: Anything else you want the Mac expert to know before I connect you?
Customer: The Hard drive is a WD Passport. I spoke with them, and they said the error is coming from my mac
Submitted: 2 months ago.
Category: Mac
Expert:  Justin Johnson replied 2 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 2 months ago.

Have you tried to erase the drive?

Expert:  Justin Johnson replied 2 months ago.

Do you still need assistance?