Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I upgraded my mac and can't get in my admin password does…

Customer Question
I upgraded my mac and...
I upgraded my mac and can't get in my admin password ***** not work
Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 hours by:
8/5/2017
Mac Support Specialist: Jeffrey B,
 replied 11 months ago
Jeffrey B
Category: Mac
Satisfied Customers: 940
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello and welcome.

My name is***** will be assisting you today.

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Mac Question
Customer reply replied 11 months ago
It still brings me to log into admin login and it won't except my password
Mac Support Specialist: Jeffrey B,
 replied 11 months ago

I understand.

You dont get past this login screen, correct?

Kind regards,

Jeffrey

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Just downloaded Office 365 on my Mac when loading an error
Just downloaded Office 365 on my Mac when loading an error code comes up and says you need MAC os X version 10.10.o … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I'm having trouble upgrading the operating system on my
I'm having trouble upgrading the operating system on my Power Book. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Huh. i can ask a live question here!? Nothing - just cool: I
I'm not great at background technical stuff. It's five years old and sill running the original OS, which I think is the problem. I left for to days and when i came back it was sluggish. Restarted it and now when I log in it brings me to the log in page, then a grey screen and then back to the log in page. I've tried a lot of different things and still nothing. I'm prepared to reinstall a new OS and wipe it, but would like to retrieve my music and five years of iPhone photos first, if possible … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
On my laptop pro (4yrs old) I decided to go in the system preference
On my laptop pro (4yrs old) I decided to go in the system preference and tick the box "require a password XXXXX unlock each system preference pane security" as I didn't want anyone to read my files as… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I have a Mac OS X 10.4 and need to upgrade to install a wireless
I have a Mac OS X 10.4 and need to upgrade to install a wireless router. How do I do that? I also can't sync with the ipod touch because software needs to be upgraded… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My Netgear N ADSL2 + Modem Router DGN 2000 Security 16333420,
My Netgear N ADSL2 + Modem Router DGN 2000 Security 16333420, Serial 20X197B300900 MAC 0024B2436952 allows my 2 PCs to operate emails etc without any problems. Recently I purchased an Amazon Kindle. T… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have documents in Pages. Trying to load them into a laptop
I have documents in Pages. Trying to load them into a laptop with only Text Edit. No Pages. Trying to get to the Mac App store to buy Pages. Can't remember my administrator's password, never thought I… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
I recently purchased a mac computer and wanted to keep my yahoo
I recently purchased a mac computer and wanted to keep my yahoo account so I upgraded to plus.pop.mail and started to use my yahoo account on my mac. It only worked for a very short time. Now I only g… read more
Tom
Tom
3 years college
642 satisfied customers
I have been given a Mac computer by my son. It is a G5 but
I have been given a Mac computer by my son. It is a G5 but updated to Mac 10.4.11 oS. How can I change the administration to my own admin.? Unfortunately, as he hasn't used it for sometime he has forg… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
Bought used MacBook with OS X with disks. Cannot delete Admin without password and can�
Bought used MacBook with OS X with disks. Cannot delete Admin without password XXXXX can't use disks to reset bc of password XXXXX Admin. How to delete original Admin w/o password. Tried rebooting wit… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
have imac 2007. install disk OSX10.3, machine upgraded to
have imac 2007. install disk OSX10.3, machine upgraded to 10.58 won't allow me to use 10.3 install disk to reset admin password. Used all the recommend ideas, no go. Jan… read more
R.A. McConnell
R.A. McConnell
Owner
Associate Degree
505 satisfied customers
I have a legitimate copy of Photoshop 7.0 with the serial number.
I have a legitimate copy of Photoshop 7.0 with the serial number. It's been so long since I installed it that I cannot remember my admin password. I upgraded my hard drive and the program was trashed.… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
I bOUGHT a ibook on ebay but have no set up dic or admin user
I bOUGHT a ibook on ebay but have no set up dic or admin user name so I can't upgrade or add anything to it without the admin. user name.… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
My airport express doesnt work since snow leopard. error message
My airport express doesn't work since snow leopard. error message says program not supported… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I could not remember my password XXXXX one of my user accounts.
I could not remember my password XXXXX one of my user accounts. When given the option to change the password XXXXX typing in the master password XXXXX of the new passwords I entered were accepted by t… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I have a MAC G4 with OS X 10.3.9 we can not remember the admin
I have a MAC G4 with OS X 10.3.9 we can not remember the admin password XXXXX can not login pass the window logon screen, We are trying to upgade to Tiger. How can we by pass the or remove the admin p… read more
The MacWhisperer
The MacWhisperer
Bachelor's Degree
162 satisfied customers
Hello-May I request Aggie Mac Master-I Have an administrative
Hello-May I request Aggie Mac Master-I Have an administrative level password XXXXX my computer that I don't remember putting in and it is blocking my attempts to add upgrade software. Is there any way… read more
Aggie Mac Master
Aggie Mac Master
Bachelor's Degree
228 satisfied customers
I HAVE AN IMAC - Mac OS X Version 10.5. I never registered
I HAVE AN IMAC - Mac OS X Version 10.5. I never registered because I moved, and I no longer can get the free tech support. I do not remember my user name or system password, and I can't change the pas… read more
Aggie Mac Master
Aggie Mac Master
Bachelor's Degree
228 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x