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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I try to use my new hard drive WD my passport wireless pro,

Customer Question

I try to use my new hard drive WD my passport wireless pro
JA: What's the brand, model, and Operating System (OS) of your computer?
Customer: Mac OS Sierra
JA: What have you tried so far with your Mac?
Customer: Mac OS Sierra
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have my connection with my router
Submitted: 2 months ago.
Category: Mac
Expert:  P. Kumar replied 2 months ago.

Thanks for choosing Just Answer.

We are sorry to hear that you are having problems. I'm Kumar and I'll assist you today.

If I understand correctly, you are having issues connecting to WD Passport Pro from Mac. Do you see the Wireless Button on the top of the Passport Device. Once you click on it, you'll be able to see My Passport in the list of Wireless options. Please choose the same.

Once you have chosen that, you might want to access the Dashboard using mypassport/ui.

Please do let us know if you need anything. Please do rate our service.