How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Mac Support
Category: Mac
Satisfied Customers: 20223
Experience:  5 years as Network Admin, 10+ years of IT support
Type Your Mac Question Here...
Josh is online now
A new question is answered every 9 seconds

Forgot password ipad mini. do not have original computer it

Customer Question

forgot password ***** mini . do not have original computer it was synced to.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: i pad mini
JA: Have you installed any updates recently?
Customer: haven't used it in months.
JA: What troubleshooting have you tried?
Customer: cant access the i pad .
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Mac
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

The only way to bypass the lock screen is to perform a factory reset on the iPad..

From a computer, go to

If prompted, sign in with your Apple ID

Click All Devices at the top of your browser window.

Select the device you want to erase.

Click Erase [device] to erase your device and its passcode.

Now you can restore from backup

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.