Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Is this a paid service? it's an ipad that is disabled

Customer Question
Is this a paid...

Is this a paid service?

Technician's Assistant: What's the model and Operating System (OS) of your device?

It's an ipad that is disabled because I cant remember the passcode

Technician's Assistant: When did you purchase your iPad? What troubleshooting have you tried?

I have tried connecting through ITunes to a PC and keep getting errors during the restore process

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

It is one year old and never used

Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
8/5/2017
Mac Support Specialist: Josh, Mac Support replied 1 year ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,196
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 1 year ago

I apologize that you had to wait a while.

Do you still need help with your issue?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My husband's ipad suddenly shut down and asked for a
My husband's ipad suddenly shut down and asked for a password ***** open it. He doesn't remember ever having a password ***** tried several. He tried one too many, and the ipad is now dead. He lost ev… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Oh thank you I have disabled myself from my new Ipad and
oh thank you I have disabled myself from my new Ipad and have no idea what to do … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
Somehow I have managed to get it disabled. In trying to do a
Somehow I have managed to get it disabled. In trying to do a restore I get to the connect yo iTunes screen but can get no farther. … read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
0xe8000015 errorand ipad is disabled. I do not know it is
3 days and i tryed hooking to itunes and get the error than … read more
Jon
Jon
Bachelors Degree
724 satisfied customers
I can not unlock my iphone with activation lock forgot my
I can not unlock my iphone with activation lock forgot my passcode … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Pin no. inadvertently changed by grandchild while playing
Pin no. inadvertently changed by grandchild while playing with ipad. Is there anyway to gain access to change it back? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I had an upgrade last night. This morning I guess I put in a
I had an upgrade last night. This morning I guess I put in a pass code, but … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Choose an Expert and type your question here...New mini iPad
Choose an Expert and type your question here...New mini iPad 2. Never synced with computer. Just got WiFi less than an hour ago, then went to my PC to recover a different account but having difficulty… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I have forgotten my password as i haven't used it for a
i have forgotten my password ***** i haven't used it for a while for my ipod touch? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an older model of iPad and haven't used it in 2
I have an older model of iPad and haven't used it in 2 years. I need to change the name to mine and don't remember my passcode. I also won't charge via PC. … read more
Cris
Cris
62 satisfied customers
New ipad starting setting up and quit a couple of days
new ipad starting setting up and quit a couple of days ago--cant remember pass code tryied the home and on button now Itune log and usb cable pic--nothing is happening never set up itunes … read more
Cris
Cris
62 satisfied customers
How much is service? Its an ipad, Locked out of Ipad, Tried
Tried putting the ipad into recovery mode, but it won't go into recovery mode. IPad says I need to connect it to itunes, but itunes returns error that the passcode needs to be entered. Ipad is locked because the incorrect passcode was entered too many times … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a brand new iPad Pro that is disabled. I have tried
I have a brand new iPad Pro that is disabled. I have tried the connect to iTunes, download the software and restore multiple times. It will not work. The iPad still says: iPad is disabled. Connect to … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Ipad pro is hours old. Never set up a passcode, and it's
ipad pro is hours old. Never set up a passcode, and it's "disabled"....won't connect to itunes or wi-fi ('net). I've tried restore over and over- nothing works. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I cant remember my iPad passcode... I cant connect through
I cant remember my iPad passcode... I cant connect through itunes as well How do i proceed … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
HELP! i bought an iPad Air2 last week. got it set up, but
HELP! i bought an iPad Air2 last week. got it set up, but only used fingerprint to open each day. Now cant remember the password ***** used to set it up (thought I remembered, but it doesn't work, nor… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
my daughter has an ipad 1. she used a passcode for the ipad
my daughter has an ipad 1. she used a passcode for the ipad and forgot what it was. in trying to remember she entered the wrong one too many times and now the ipad is disabled and i cant get passed th… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
ipad is dsabled, says connect to itunes. itunes says enter
ipad is dsabled, says connect to itunes. itunes says enter passcode, but ipad is locked so cannot enter passcode. what next?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x