Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need help with a iPhone.

Customer Question
I need help with a iPhone.
Submitted: 1 year ago.Category: Mac
Ask Your Own Mac Question
Answered in 4 minutes by:
8/5/2017
Mac Support Specialist: Seth Merrick explains, Computer Expert replied 1 year ago
Seth Merrick explains
Seth Merrick explains, Computer Expert
Category: Mac
Satisfied Customers: 12
Experience: MCP, and can explain almost anything in layman's terms (and solve your issue)
Verified
Hi, this is Seth Merrick, a tech expert with JustAnswer.
What precisely do you need help with doing?
Ask Your Own Mac Question
Customer reply replied 1 year ago
Well a friend gave me there iPhone but it's locked iCloud locked and I was wondering how can I get it unlocked
Mac Support Specialist: Seth Merrick explains, Computer Expert replied 1 year ago

Are you able to contact them and ask them to unlock it?

If so, I can provide instructions -- but they'll need to have access to it, since it's their own iPhone.

(Usually, it pays to be cautious about purchasing used iPhones or iPads -- they can be stolen, and sold, but then the buyer -- you -- gets stuck with a locked device.

However if the previous owner/user is still available, then they can change & unlock that setting for you.

Please let me know the situation and we can proceed!

Apologies for the delay.)

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just received my IPhone 7 Plus. I need to transfer my
I just received my IPhone 7 Plus. I need to transfer my IPhone 6S to my IPhone 7 Plus.. I have gotten as far as downloading the transfer app, connected to my WiFi and am at the bar code on each device… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iphone is disabled. I don't know. For one day. Just
my iphone is disabled JA: What Operating System (OS) are you running on your iPhone? Customer: i don't know JA: How long has this been going on with your iPhone? What have you tried so far? Customer: … read more
Jon
Jon
Bachelors Degree
724 satisfied customers
I need help installing my Google Home app on my iPhone 4. I
I need help installing my Google Home app on my iPhone 4. I attempted to install the Google Home app but it said I must have iOS 8. It says you must have at least iTunes 11 to download iOS 8.On my com… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
IPhone 5S screen damage and BAttery exposed. Reston VA store
IPhone 5S screen damage and BAttery exposed. Reston VA store replaced IPhone. I just found out IPhone 5S replaced with IPhone 5. Now I know why I always have many complaints with the performance of th… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I need to find my iphone. I have icloud and have downloaded
I need to find my iphone. I have icloud and have downloaded find my phone. This is not working for me. If you can help me, I am so willing to pay!!!… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
This is a new 3g iphone and i am not getting service. On my
This is a new 3g iphone and i am not getting service. On my old phones sometimes I would get stuck on a tower and could take the battery out and that would fix it. I don't know how to do this with thi… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
I need help with syncing my iPhone with a new version of iTunes.
I need help with syncing my iPhone with a new version of iTunes. I am getting a message saying that my iPhone is synced with another iTunes library (however that hard drive is now dead). iTunes is tel… read more
Jesse
Jesse
Apple Consultant
Some College
111 satisfied customers
My iphone was stollen recently. I went to an Apple store and
My iphone was stollen recently. I went to an Apple store and deactivated the iphone, and activated an older generation Iphone. Can someone still see all my contacts and notes and passwords for EVERTHI… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
i have in iphone 3g and when i turn it on it has a pic of the
i have in iphone 3g and when i turn it on it has a pic of the usb cable and says connect to itunes support which i have tried but i cant type in password XXXXX the phone to allow it to conncect :-( he… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I recently got an iphone from my aunt that lives in the USA
I recently got an iphone from my aunt that lives in the USA , it has a pass code on it ,she can't remember the pass code .She gave me 3 to 4 wrong suggestions ,the phone is now saying ; connect to itu… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I got my iPhone unlocked yesterday. Now my contacts are missing
I got my iPhone unlocked yesterday. Now my contacts are missing off my iPhone nd im card. Also my phone's name was "mayowa". Now it is just " iPhone ". Need help… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
My Iphone wont sync with Itunes even though it does say its
My Iphone won't sync with Itunes even though it does say it's syncing. What is with that? I have new music in Itunes, but can't get it on my Iphone. Help!… read more
R.A. McConnell
R.A. McConnell
Owner
Associate Degree
505 satisfied customers
my Iphone has a message iPhone cannot make or receive calls.
my Iphone has a message "iPhone cannot make or receive calls. Restore from iTunes. Could you please tell me what I need to do?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I recently changed to Windows 7 and used to be able to create
I recently changed to Windows 7 and used to be able to create playlists on my PC for my iPhone. I am now unable to create new playlists on my iPhone, while my iPhone is connected to my computer, to dr… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Trying to download G3 to a G2 iphone. Read error #6. Showed
Trying to download G3 to a G2 iphone. Read error #6. Showed a picture of i tunes and a plug. Now my phone needs to be restored...says it is in recovery mode. I can't loose my contacts, pictures, etc. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Iphone 3g and did the update now it is stuck on a
I have a Iphone 3g and did the update now it is stuck on a screen with the usb cord pointing towards the Itunes symbol… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hi, I have a question about my i-Phone. I would like my
Hi, I have a question about my i-Phone. I would like my i-Phone to recognize my TomTom GO 720, a GPS device. I used to have a motorlola phone that the TomTom 720 would recognize through its Bluetooth … read more
Steve
Steve
Network Security Engineer
Bachelor\u0027s Degree
60 satisfied customers
i just downloaded the new iphone software. once finished my
i just downloaded the new iphone software. once finished my iphone locked and the screen shows a usb cable pointing up towards the itunes logo and the slide to make an emergency call - which is not in… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x