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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 413
Experience:  Training and Development at Scientifically Speaking
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I have an iPod from my company. I play sim city on it. I set

Customer Question

I have an iPod from my company. I play sim city on it. I set up my personal information for billing, but says there's a problem. Won't let me do purchases.
JA: How old is your iPod?
Customer: New
JA: What have you tried so far with your iPod?
Customer: Not much. Just loaded game 3 days ago. Set up my info. Made purchase. Now doesn't work.
JA: Anything else you want the video expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Mac
Expert:  Justin Johnson replied 2 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 2 months ago.

Do you have your own personal Apple ID in use for purchases?

Customer: replied 2 months ago.
but, different. Don't know how to change to my personal info.
Customer: replied 2 months ago.
Why would I no longer have access to my devise?
Customer: replied 2 months ago.
iPad. Sorry.
Customer: replied 2 months ago.
Still can't make purchases.
Expert:  Justin Johnson replied 2 months ago.

Go to appleid.apple.com and sign in with your personal account that you are currently signed in with and change the card info. Let me know the result.

Expert:  Justin Johnson replied 2 months ago.

Do you still need assistance?