How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 18124
Experience:  Over 16 years of computer experience, CISCO certified
Type Your Mac Question Here...
Pete is online now
A new question is answered every 9 seconds

When i try to update game it ask into itunes it ask for

Customer Question

when i try to update game it ask into itunes it ask for apple id but its under hotmail address and we have for got it
JA: When did you last change your password ***** Apple ID?
Customer: i have updated the apple id under normal email address but dont know how to get rid of the hot mail address
JA: Did you try resetting through Apple's online account reset tool?
Customer: how do you do that
JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac expert to know before I connect you?
Customer: no just would like to set this so i acn update the games
Submitted: 2 months ago.
Category: Mac
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

To find the email address that was used for the account and avoid having to set up a new account, please see: