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On my iPad 2, when I plug in earphones, the iPad sound is

Customer Question
cut off, but no sound...
On my iPad 2, when I plug in earphones, the iPad sound is cut off, but no sound comes through the earphones.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: Wail one. My iPad is turned off.
JA: Have you installed any updates recently?
Customer: Not recently. My iPad is coming on now. I'll check the OS in a minute.
JA: What troubleshooting have you tried?
Customer: I can't find anything on my settings that addresses this.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I'm using version 9.3.5 on that iPad
Submitted: 3 months ago.Category: Mac
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Answered in 31 minutes by:
8/4/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 484
Experience: Training and Development at Scientifically Speaking
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Mike
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Category: Mac
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