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Mail cannot save information about your mailboxes because of…

Customer Question
Mail cannot save information...

Mail cannot save information about your mailboxes because of a network problem.

Technician's Assistant: What's the model and Operating System (OS) of your device?

Macbook Pro, OS10.11.6

Technician's Assistant: When did you purchase your Macbook? What troubleshooting have you tried?

Late 2013, I tried to delete the Evelope Index files under the path Library/Mail/V3/Maildata but it would take 111 hours to reimport the files--my wife saves all her email for work

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

I guess not

Submitted: 11 months ago.Category: Mac
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Answered in 47 minutes by:
8/4/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,477
Experience: Training and Development at Scientifically Speaking
Verified
Hi! I am Justin. Let me look over your question.
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Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

Do you still need assistance?

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Customer reply replied 11 months ago
I have fixed the issue. Please refund my $25.
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

I would submit the refund now.

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