How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 18128
Experience:  Over 16 years of computer experience, CISCO certified
Type Your Mac Question Here...
Pete is online now
A new question is answered every 9 seconds

I cannot switch off my iphone 6 and he screen just went

Customer Question

I cannot switch off my iphone 6 and he screen just went blur. I think I had a virus infection
JA: What's the make/model of your device? How old is it?
Customer: apple iphone 6s, about 4 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: happened yesterday. I just tried to switch it off but it does not, no matter how long I press on the on /off button
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: the screen is very blurr
Submitted: 2 months ago.
Category: Mac
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

Usually, your iPhone won’t turn off because there is either a problem with the software on your iPhone or the screen or power button isn’t working correctly.

When you hold in the power button for 10 seconds, does the screen change at all?