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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I cleaned almost all the caches and still keep received a

Customer Question

I cleaned almost all the caches and still keep received a message saying there is not enough space
JA: What kind of Apple device do you have? What Operating System (OS) are you running?
Customer: MacBook Pro (Retina, 13-inch, Early 2015
JA: How long has this been going on with your MacBook Pro? What have you tried so far?
Customer: A week or so
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I cleaned the cache, checked the free space, it was 1.5GB free. Then, started working and kept receiving the same warning message of not free space. Checked it again, and it showed no free space... ????
Submitted: 2 months ago.
Category: Mac
Expert:  Justin Johnson replied 2 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 2 months ago.

Do you backup your phone or tablet to your mac?

Expert:  Justin Johnson replied 2 months ago.

If not what files do you have on your computer?

Customer: replied 2 months ago.
No, I don't back up anything from my phone or iPad in my computer.
Customer: replied 2 months ago.
I have mostly, docs, pdfs, image files and videos, audios
Expert:  Justin Johnson replied 2 months ago.

I can help you remotely to resolve this. Please accept the offer to continue.

Customer: replied 2 months ago.
No. So far I didn't get any support.
Please give me some steps on what to do.
Expert:  Justin Johnson replied 2 months ago.

The issue is that I need to be able to see what and where you have things saved so I can give you a proper map of where you can get rid of stuff and where you are just running out. I also need to be able to diagnose if you have an issue where your file system is showing full when it is not. I can only do these things remotely. I would love to help and have done so for many of my customers in the past. We can get a resolution on this.

Customer: replied 2 months ago.
Too late.
I have it solved already. Directly from Apple, with no extra costs.I can understand you need to access my computer remotely. What I cant understand is, why do I have to pay extra for that service, when I had already paid a fee and didn't get any sevice for it?
I expected to have that with the initial fee I had paid. Then, if we needed to explore further we could consider an extra fee.
But not before doind anything.I have requested my money back. Which I expect your company to comply.T
Expert:  Justin Johnson replied 2 months ago.

We are 100% money back all the time. The fee is very small with regard to remote tech support. It is flat rate well under the standard with 100% money back guarantee. It is a great service and millions of people use it a year seeing as we are the best in the business. I will submit your request for refund. Cheers!

Customer: replied 2 months ago.
I'm not talking about the "size if the fee", but, about the process.
Thank you for the refund.
T