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When someone calls me I can't hear them and they can't hear…

Customer Question
When someone calls me...

When someone calls me I can't hear them and they can't hear me at all. Volume button on the side seems to be turned all the way up.

Technician's Assistant: What's the make/model of your device? How old is it?

Not sure of model other than on the back it says * Speck. Just got it about a month ago.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Going on just since yesterday afternoon. I have gone to settings & tried to find a mute option but don't see it

Technician's Assistant: Anything else you want the smartphone expert to know before I connect you?

Can't think of anything

Submitted: 11 months ago.Category: Mac
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Answered in 3 minutes by:
8/3/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

Have you restarted the phone?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 11 months ago

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