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Hello,I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.
I will be standing by, looking forward to your response.Thank you,Jason
I understand. "How" is the screen not displayed correctly?
Okay, you can ignore any remote offer.
How are the colors "not right"?
What does it mean when you say that the resolution is "distorted"?
Have you turned the computer off and on, yet? If not, please do so and report back with the status of your problem.
Please, do the following:- Click the Apple icon on the top left- Click System Preferences- Click Display- Click Displays
On this page, change the resolution and see if that helps.
Did that help at all?
You may also wish to switch between "Scaled" and "Not Scaled">
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Hi! I am Justin. Are you still looking for resolution on this matter?