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I have an iMac and am having trouble installing Brother

Customer Question
I have an iMac...

I have an iMac and am having trouble installing Brother scanner software. I have talked to Brother, they can't help. I have turned off the firewall and stopped my virus protection and I still get a message that the installer has encountered an error and the installation has failed.

Technician's Assistant: How much experience do you have with this particular machine?

I have had this machine since 2011

Technician's Assistant: Have you installed any updates recently?

NO

Technician's Assistant: What troubleshooting have you tried?

Everything that Brother instructed me to do.

Submitted: 11 months ago.Category: Mac
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Answered in 1 minute by:
8/3/2017
Mac Support Specialist: Ashik, Mac Technician replied 11 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,333
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What model of Brother printer is this ?

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Customer reply replied 11 months ago
MFC9340CDW
Mac Support Specialist: Ashik, Mac Technician replied 11 months ago

To make sure, are you just trying to install the scanner software only ? Is the printer part working ?

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Mac Support Specialist: Ashik, Mac Technician replied 11 months ago

What version of Mac OS X are you using ?

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