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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.
Have you tried uninstalling and reinstalling iTunes?
Does it give you an error?
I can resolve this through remote assistance.
The extra is so that I can remotely resolve the issue. It is a flat fee and it will allow me to to connect with your computer and fix your iTunes.
It is for the initial question. In this case to answer it and fix your computer it will require remote support so that I can resolve the matter. It is flat fee and it comes with a 100% money back guarantee.
That is not how it works. I can either refund your full amount or you can opt for the additional service. It is up to you. It is quite a bit less than another remote tech support and the 100% money back guarantee is flawless. I was scared to do this the first time I got on too. I got my money back minutes from the request. It is up to you. The total cost of remote tech support is cheap for a flat fee. In my day job I charge $100 an hour. I do this for fun to help people out. I love justanswer.com because they are so helpful in that regard.
The choice is yours. I am ready and willing to do either for you.
No worries. I was a skeptic once. I will refund your money so you can see how the process works. Cheers!