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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 413
Experience:  Training and Development at Scientifically Speaking
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ITunes won't open - Windows 10 - this problem surfaces a

Customer Question

iTunes won't open - Windows 10 - this problem surfaces a couple weeks ago
JA: When did you last update iTunes?
Customer: not sure - I'm guessing late June
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Mac
Expert:  Justin Johnson replied 2 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 2 months ago.

Have you tried uninstalling and reinstalling iTunes?

Customer: replied 2 months ago.
no
Customer: replied 2 months ago.
no need for secure connect - just give me basic instructions - I should be able to follow them
Customer: replied 2 months ago.
ok - just uninstalled and reinstalled itunes - still won't open
Expert:  Justin Johnson replied 2 months ago.

Does it give you an error?

Customer: replied 2 months ago.
no error, just won't open...
Expert:  Justin Johnson replied 2 months ago.

I can resolve this through remote assistance.

Customer: replied 2 months ago.
I've already paid $40, what's this extra $39?
Expert:  Justin Johnson replied 2 months ago.

The extra is so that I can remotely resolve the issue. It is a flat fee and it will allow me to to connect with your computer and fix your iTunes.

Customer: replied 2 months ago.
Then what's the $40 I already paid?
Expert:  Justin Johnson replied 2 months ago.

It is for the initial question. In this case to answer it and fix your computer it will require remote support so that I can resolve the matter. It is flat fee and it comes with a 100% money back guarantee.

Customer: replied 2 months ago.
Tell you what - I accept the initial $5, but feel the $35 was a waste. Even my bank asked if it was fraud. You refund the $35 and I'll then go for the remote tech support.
Expert:  Justin Johnson replied 2 months ago.

That is not how it works. I can either refund your full amount or you can opt for the additional service. It is up to you. It is quite a bit less than another remote tech support and the 100% money back guarantee is flawless. I was scared to do this the first time I got on too. I got my money back minutes from the request. It is up to you. The total cost of remote tech support is cheap for a flat fee. In my day job I charge $100 an hour. I do this for fun to help people out. I love justanswer.com because they are so helpful in that regard.

The choice is yours. I am ready and willing to do either for you.

Customer: replied 2 months ago.
I'm going to pass on your offer and request that all monies be refunded.
Expert:  Justin Johnson replied 2 months ago.

No worries. I was a skeptic once. I will refund your money so you can see how the process works. Cheers!