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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Customer Question with a cable pointing to itunes
JA: What Operating System (OS) are you running on your iPhone?
Customer: I have no idea. I was updating and this is what I got
JA: When did you purchase your iPhone? What troubleshooting have you tried?
Customer: The phone is about 2 years old. I've just gone to iTunes and tried to update and restore
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No thanks
Submitted: 2 months ago.
Category: Mac
Expert:  Richard replied 2 months ago.

Hi there and welcome

Do you have a windows or mac computer available there?

Please let me know

Thank you