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UGH! My son somehow got my phone and changed the password. I…

Customer Question
UGH! My son somehow...

UGH! My son somehow got my phone and changed the password. I cant open my 7 Plus!! What do I do?

Technician's Assistant: When did you last reset your username and password?

I just got my phone about 2 wks ago.

Technician's Assistant: Have you installed any updates recently?

I have it on auto backup.

Technician's Assistant: What troubleshooting have you tried?

You. LOL

Submitted: 9 months ago.Category: Mac
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Answered in 5 minutes by:
8/2/2017
Mac Support Specialist: Josh, Mac Support replied 9 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,817
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 9 months ago

The only way to bypass the lock screen is to perform a factory reset on the iPhone..

From a computer, go to icloud.com/find.

If prompted, sign in with your Apple ID

Click All Devices at the top of your browser window.

Select the device you want to erase.

Click Erase [device] to erase your device and its passcode.

Now you can restore from backup

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Customer reply replied 9 months ago
Hi Josh!
Customer reply replied 9 months ago
Are you there?
Mac Support Specialist: Josh, Mac Support replied 9 months ago
The only way to bypass the lock screen is to perform a factory reset on the iPhone..
From a computer, go to icloud.com/find.
If prompted, sign in with your Apple ID
Click All Devices at the top of your browser window.
Select the device you want to erase.
Click Erase [device] to erase your device and its passcode.
Now you can restore from backup
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Customer reply replied 9 months ago
Problem is....I can't obtain my two factor code sent from apple
Mac Support Specialist: Josh, Mac Support replied 9 months ago

There should be an option around that feature when you are resetting

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Customer reply replied 9 months ago
let me check
Customer reply replied 9 months ago
I am trying....how long can I talk to you?
Mac Support Specialist: Josh, Mac Support replied 9 months ago

There isn't a set time and it is not a pay per minute service. It is a flat rate so take your time

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Customer reply replied 9 months ago
It won't give me an alternative
Customer reply replied 9 months ago
It says get a verification code from other trusted device. I chose that and it just thinks...it won't generate anything.
Mac Support Specialist: Josh, Mac Support replied 9 months ago

It should work through that option -- Are you trying the steps on a computer?

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Mac Support Specialist: Josh, Mac Support replied 9 months ago

Close all of the browser windows then reopen and see if it works now

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Customer reply replied 9 months ago
OK
Mac Support Specialist: Josh, Mac Support replied 9 months ago

Let me know if it works

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Customer reply replied 9 months ago
If I close this window I will lose you..
Mac Support Specialist: Josh, Mac Support replied 9 months ago

Yes, you can always return back here through Justanswer.com

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Mac Support Specialist: Josh, Mac Support replied 9 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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