Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I was asked to do an is update. I said ok. It then said

Customer Question
I was asked to...

I was asked to do an is update. I said ok. It then said verifying update and has been in "verifying update" for 20 hours and iPad Pro is locked up.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Not sure think 10. Something

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

About 20 hours. I can't do anything with it. It will not power off and just shows rotating circle and "verifying update"

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

I need iPad specialist

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
8/2/2017
Mac Support Specialist: Josh, Mac Support replied 11 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,928
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 11 months ago

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

After the restart, check to see if it works now for you.

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,928
21,928 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I bought a new ipad pro yesterday and managed to lock it up
I bought a new ipad pro yesterday and managed to lock it up while trying to set it up. How can I restore it to factory settings after the 15 minutes has expired? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
IPad is disabled connect to itunes. Not sure what that
At least four hours have tried to power iPad off by powering off with the power button and the home button … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I just got a new iPad pro and the display for my apps wont
I just got a new iPad pro and the display for my apps wont rotate. It displays the internet, photos, etc correctly. How can I rotate the view? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a brand new iPad Pro that is disabled. I have tried
I have a brand new iPad Pro that is disabled. I have tried the connect to iTunes, download the software and restore multiple times. It will not work. The iPad still says: iPad is disabled. Connect to … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I just installed ios9 on my iPad and am trying to set up
i just installed ios9 on my iPad and am trying to set up iCloud key chain. it ask for me to enter a verification code that was sent to my home phone number instead of my mobil phone. how can i get thi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
something happened when I tried to download and install the
something happened when I tried to download and install the new settings update on my husbands ipad... and now it shows to connect to Itunes.... when I did it said the ipad needed to be restored - I c… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
iview on my IPad has the message "refreshing data" this has
iview on my IPad has the message "refreshing data" this has been on the screen every time I turn it on in the past month. Is there a problem or something I should be doing ?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
6 of my photo albums from my iPad 2 have evacuated of content
6 of my photo albums from my iPad 2 have evacuated of content (ie the album name is XXXXX XXXXX but there are no photos inside.The album icon is blank.) This happened for no apparent reason. Some foru… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
iPad 2 updated to iOS 6.0.1 last night; screen rotation has
iPad 2 updated to iOS 6.0.1 last night; screen rotation has been locked in portrait ever since; have toggled rotation lock on and off via both the switch and double-clicking home button -- nothing is … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Am in England. iPad wont charge with the international outlets.
Am in England. iPad won't charge with the international outlets. There is a new icon by the charge level in the upper right corner. It is a circle with arrow and a lock. Am down to 27% power. Want I d… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
IPad frozen - tried to turn off power and now hrazen with
IPad frozen - tried to turn off power and now hrazen with screen off except for the time-out circle rotating in the middle.… read more
Josh
Josh
Mac Support
21,928 satisfied customers
My Mac Book Pro laptop apparently needed to update last night.
My Mac Book Pro laptop apparently needed to update last night. When the screen showed the update progress, the "bar graph" stopped about 90% thru the update. Stayed there for about 15 minutes when my … read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
My Ipad refused to rotate the screen so I chose to reset the
My Ipad refused to rotate the screen so I chose to reset the settings. It has been 10 hours and the screen still shows a small circle moving as if it is still downloading. Pls, what can I do now?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I turned my Ipad off. Now shows rotating circle. It has been
I turned my Ipad off. Now shows rotating circle. It has been connected all along to external power It has been over 24 hours and the rotating circle still there. All attempts to turn on the epad fail.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Im on a cruise and formatted and sent e-mails and 2 videos
I'm on a cruise and formatted and sent e-mails and 2 video's before I logged on to the wireless on the ship. I think because I sent so much, things got locked up, and when I hit icon's on my home scre… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I cannot turn off my new iPAD. The little circle moving around
I cannot turn off my new iPAD. The little circle moving around will not stop, and has been doing this for 3 hours.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My ipad is stuck in an on off loop. It goes back and forth
My ipad is stuck in an on off loop. It goes back and forth between the slide to unlock page and the black screen with the apple logo. I am ready to go back to paper back books!… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
Finished downloading and updating my ipad to the new operating
Finished downloading and updating my ipad to the new operating system. I was asked to restore. Now my ipad gives me initial connect to itunes picture but the I cannot connect to itunes store as I get … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x