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Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.
HiSorry for the delay, we are busy and I've just got to your question. Can you let me know when you're ready to look at this and we will make a start.ThanksKris
What version is it you're using?
Can you allow me to connect and have a look?
OK - can you send some screen shots?
Do you have another HDD or Cloud storage?
If you wish I can go over how to set up and use the back-up facility built into MAC OSX.