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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I was just working on iMovie and it quit unexpectedly while

Customer Question

Hi I was just working on iMovie and it quit unexpectedly while I was working on my project. I opened the application again and now all my projects are gone, all my imported media is gone, and it says I have no projects.
JA: Which programs (name and version) are you experiencing this issue with?
Customer: iMovie version 10.1.1
JA: What does your screen look like when you try to open the program?
Customer: it says "create a new movie or trailer
JA: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: I've been working on this project for weeks and am super disappointed and sad that I lost all my projects and media, so I really need a way to get it back
Submitted: 2 months ago.
Category: Mac
Customer: replied 2 months ago.
pls help
Customer: replied 2 months ago.
is someone there?
Customer: replied 2 months ago.
This is ridiculous. I've waited for 20 minutes. Someone should be available by now
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
Hello
Customer: replied 2 months ago.
Are you available now?