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When I open up my iphote the app starts loading and never…

Customer Question
When I open up...

When I open up my iphote the app starts loading and never stops. I can not get into my pictures and I need some of them asap. What can I do.

Technician's Assistant: When could you last open your pictures?

It has been a a fewmonths

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Not that I know of. I have stopped using my Mac becasue it has been getting hot easily

Submitted: 11 months ago.Category: Mac
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Customer reply replied 11 months ago
Supposed to say when I open up my iphoto on my mac
Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 11 months ago
I am on a different computer though. How much will this cost? If it cost more let me know please. Thank you.
Answered in 13 minutes by:
8/2/2017
Mac Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer tech support, thank you for utilizing our services.
I am sorry to hear that you are facing issue issue. I will do my best to help and fix it.

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Mac Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

did the issue start recently?

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