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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a Mac Pro 2010 (latest version of Sierra) and an old

Customer Question

I have a Mac Pro 2010 (latest version of Sierra) and an old dell 5100cn color printer. I can't get the Mac Pro to find the printer. ideas on how to get it to be recognized so I can continue to use the printer?
Submitted: 2 months ago.
Category: Mac
Expert:  P. Kumar replied 2 months ago.

Hello Kris,

Thanks for choosing Just Answer.

Did you try installing the DELL 5100cn Printer Driver? Can you please try the same and get back to me.

If you already have drivers installed, can you please reinstall them. Please let me know once you have tried.



Customer: replied 2 months ago.
I have tried that. It downloads a .sit file....when I double click it it gives me a bunch of not sure what to do at this point...this is what some of it looks like:
StuffIt (c)1997-1998 Aladdin Systems, Inc.,
%¬rr˘|+••••<æPˇæQ e"6q1dGassan-9.smi€≥[email protected]ˇˇˇˇÄ‚ªÛ~B¡‘~‡GQÿ*·ù©_1 ÒcW(Ñ+Ω˜˜¿= ébÔ«^zw¶.eås{~Á*)˘—fÒ[email protected]‰{€º%IáaOú™êËCı.´X≈ÑÊYÀ]SîZ7dô<aQÀs.ň™VøMeÑZQc*ˇ»@`Â^J∏ ›…⁄DáF˛1∫eQU.˜Œr /íŒwˆ··é˘8)ºh9f«˘˚pïÅíÆfiíf>ZˆkWK9^Ë´í˙Çfi‡˚CEÜÕ$J¡7É∑É ÆÔ=AïHõÜ åÍhπ?ˆ∂@H3c]∂é≥ €;˜ö'cYŸıK˜ñ †∫‰J^T ™^@Ä∞ fi
Expert:  P. Kumar replied 2 months ago.

Please let me know if we were able to assist you properly. Once you install the application, you will have to configure a few steps to connect to your printer. Please let us know if you were able to download the application.