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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 20241
Experience:  5 years as Network Admin, 10+ years of IT support
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After software update,phone is asking for 4 digit code which

Customer Question

After software update,phone is asking for 4 digit code which I forgot and the phone is now locked. Can I unlock it without loosing my contact data?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: IOS10.3
JA: Have you installed any updates recently?
Customer: yesterday
JA: What troubleshooting have you tried?
Customer: thru email to reset my account password
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I was not succesful getting into my account
Submitted: 2 months ago.
Category: Mac
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

The only way to bypass the lock screen is to perform a factory reset on the iPhone..

From a computer, go to icloud.com/find.

If prompted, sign in with your Apple ID

Click All Devices at the top of your browser window.

Select the device you want to erase.

Click Erase [device] to erase your device and its passcode.

Now you can restore from backup

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.