Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I bought this iPhone off of someone and they said they clean…

Customer Question
I bought this iPhone...

I bought this iPhone off of someone and they said they clean it and that it was unlocked so i can use it but its saying its connected to there find my iPhone and I tried to talk to them about it but wont get back to me about it.

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

IPhone 7 pluse

Technician's Assistant: Have you installed any updates recently?

No cause it said I need a password ***** the phone started

Technician's Assistant: What troubleshooting have you tried?

It said activation lock, this phone is lined to an apple id. enter the apple id and password ***** was used to set up this iPhone.

Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 1 year ago
I'm trying to use my sim cared on it
Answered in 14 minutes by:
8/2/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Ask Your Own Mac Question
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 1 year ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an iphone 5s, i turned it of yesterday and now the
i have an iphone 5s, i turned it of yesterday and now the SIM will not unlock … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
Is my phone locked? How do I find out? I want to change sim
Is my phone locked? How do I find out? I want to change sim card … read more
Harry
Harry
2,170 satisfied customers
Activation lock. When I unlocked from Telstra and moved to
when I unlocked from Telstra and moved to Optus on 02/05/18 … read more
Jon
Jon
Bachelors Degree
725 satisfied customers
I need my sim card tray unlocked on my iphone 5 ive tried 7
i need my sim card tray unlocked on my iphone 5 ive tried 7 different sim cards and none work the guy at best buy says my sim is locked what do I do? … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
In 2016, I unlocked my iPhone 6-do I need to unlock it
In 2016, I unlocked my iPhone 6-do I need to unlock it again? … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I need to have my iPhone 7 plus activation lock off. I
Second opinion] I need to have my iPhone 7 plus activation lock off… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I need to have my iPhone 7 plus activation lock off. I
Second opinion] I need to have my iPhone 7 plus activation lock off… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I forgot my Apple ID and password. I'm trying activate new
I forgot my Apple ID and password. I'm trying activate new service on my iPhone … read more
Mr.Med
Mr.Med
1,220 satisfied customers
I'm locked out of my Iphone 7. When I bought the phone
I don't recognize the Apple ID email it's trying to make me enter the password *****… read more
Jon
Jon
Bachelors Degree
725 satisfied customers
I bought a iphone 5c from someone on ebay that wasn't
Hi, I bought a iphone 5c from someone on ebay that wasn't charging. I have repaired it and now it charges. I contacted him to unlock the device and he said he bought it from someone else and doesn't k… read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
MY DAUGHTER PUT ICLOUD /FIND ON HER IPHONE 4S SHE HAS NOW
MY DAUGHTER PUT ICLOUD /FIND ON HER IPHONE 4S SHE HAS NOW CHANGED NETWORK AND WHEN I PUT SIM IN AND TRY TO ACTIVATE PHONE IT ASKS FOR HER ICLOUD ID AND PASSWORD OF COURSE ONLY BEING 12 SHE CANNOT REME… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
a friend has a 4S sent as a gift from England to Egypt. He
a friend has a 4S sent as a gift from England to Egypt. He has bought a vodaphone sim for it in Egypt, but it does nothing for him. He has limited English and so has asked me to enquire for him what t… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
Hi, I have just recently bought an Iphone 4 on Kijiji.ca
Hi, I have just recently bought an Iphone 4 on Kijiji.ca and was told that the Iphone was locked to the TELUS carrier. I have 2 questions: 1 - When I put in a TELUS simcard to activate the phone, it w… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Ive just purchased a 4S for my wife. We are with Telstra
I've just purchased a 4S for my wife. We are with Telstra however, upon inserting her SIM card (3G) I keep getting the message ''only compatible SIM cards from a supported carrier may be used to activ… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
got an apple iphone3gs for my daughter no sim with it in the
got an apple iphone3gs for my daughter no sim with it in the box bought a Vodafone compatible sim can't activate through itunes imei is 012856007465538 please can you help?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
i just bought an i phone 4 and it keeps saying network restricted
i just bought an i phone 4 and it keeps saying network restricted i am with vodafone and called them for assistance they said it was a faulty sim so i bought another sim but it is still saying it???… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
i bought a iphone 3g but apperantly the previous owner put
i bought a iphone 3g but apperantly the previous owner put a pass word and it wont connect to itunes i was going to unlock it and jailbreak so i can use it with tmoble help… read more
Omer Mushahwar
Omer Mushahwar
Bachelor\u0027s Degree
237 satisfied customers
I bought an IPhone in the US last Christmas and am on an AT&T
I bought an IPhone in the US last Christmas and am on an AT&T family plan with my son. But I live in England, and I purchased another IPhone when I went back to England after Christmas to use there wi… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x