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I can open Safari but then it closes. I click on other

Customer Question
I can open...

I can open Safari but then it closes. I click on other applications but the color wheel just bounces & nothing will open.

Technician's Assistant: What's the model and Operating System (OS) of your device?

OS 10.10.5

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

I purchased it in 2012 & have only tried rebooting

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

Not that I can think of

Submitted: 9 months ago.Category: Mac
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Answered in 1 minute by:
8/1/2017
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 9 months ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,995
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 9 months ago

a. First Press Command + Option + Escape simultaneously. This will open the Force Quit Applications window.
b. Select Safari
c. Click the button that says Force Quit. This will forcefully end your browser program.
d. Then while holding the shift key, open Safari by clicking on it’s icon from the dock, and when it opens up reset it completely by clicking Safari -> Reset Safari

Let me know the results

Thank you

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Customer reply replied 9 months ago
Ok
Customer reply replied 9 months ago
There was no option "reset Dafari"
Customer reply replied 9 months ago
Safari
Mac Support Specialist: Josh, Mac Support replied 9 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,815
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Do you still need help with your issue?

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Mac Support Specialist: Josh, Mac Support replied 9 months ago

Do you have another browser installed?

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Customer reply replied 9 months ago
I have tried Chrome and Firefox. Both just bounce but never open. Firefox did give me an message stating "A copy of Firefox is already open. Only one copy of Firefox can be open at a time"
Mac Support Specialist: Josh, Mac Support replied 9 months ago

Please hold down the Power button for 10 seconds and your computer will power off.

Wait 10 seconds and power it back on

Do you still have the issue?

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Mac Support Specialist: Josh, Mac Support replied 9 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Customer reply replied 9 months ago
The issue is not resolved. I have tried all you suggested above.
Mac Support Specialist: Josh, Mac Support replied 9 months ago

Did you power off the computer using my steps?

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Mac Support Specialist: Josh, Mac Support replied 9 months ago

Do you have the exact same issue?

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Customer reply replied 9 months ago
I also cannot delete any files. I get this error
"The operation can't be completed because an unexpected error occurred (error code -50)"
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi

Would it be OK to connect in and have a look?

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Was this answer helpful?
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Kris R
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,547
4,547 Satisfied Customers
Experience: IT Manager at Wood Group PSN

Kris R is online now

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